Mat Apee skru naik... abis satu donia terkena

kuya

hampess... mcafee, mati2 aku ingat laptop aku kena virus.... ghupanya DAT file patching screw up....:@... sib baik laptop kompeni, ada tek supot....

No cash compo for businesses hit by duff McAfee update                                                                                                                                                                                                                                                                        Chris Keall |                         Wednesday April 28, 2010 - 02:11pm        
                                                                                  
On Tuesday, US security software company McAfee said it would reimburse home and home office users for any “reasonable expenses” incurred in the wake of its online antivirus-update-gone-wrong last week. It would also extend subscriptions by two years.
What should have been a routine update of virus signatures turned into a nightmare for many Windows XP users last Thursday, causing some PCs to crash, or falling into a cycle of endless restarts.
Today, McAfee has revealed its compensation for businesses hit by the duff update.
Not all will be happy.
Some, like TVNZ and the NZ Herald, had many of their computers offline for much of the day as their IT staff painstakingly restored systems, PC by PC.
But instead of home office users’ reimbursement for reasonable expenses, companies will receive a “customer commitment package tailored to their specific situation,” McAfee’s Asia Pacific CTO, Michael Sentonas, told NBR today.
Speaking from Sydney, Mr Sentonas said a package could include free support, or free access to a McAfee service that is usually paid, such has its automated security health-check service, which checks your IP address (or addresses) for vulnerabilities.
“Some companies had minor issues, some had major issues,” Mr Sentonas said, “so we’re tailoring it on a case-by-case basis.”
The CTO would not comment on any specific case.
NBR’s advice to any company that lost time and money has a result of the upgrade: speak up. It sounds as if the squeaky wheels will get the grease.
Mr Sentonas said McAfee was commissioning an independent review its quality assurance processes in the wake of the incident.

kuya

Message from the CEO

April 2010

To Business, Home Office and Home Users of McAfee Products:

As many of you know all too well, on Wednesday, April 21, while responding to a new global threat to Windows PCs that attacks critical operating system components, a system error—specifically, the release of a faulty DAT file—caused some of our customers’ computers to shut down until they could be repaired and rebooted.

We deeply regret the impact this may have had on you.  In some cases, the outages were lengthy.  Even among the vast majority of customers who did not experience operating disruptions, the mere possibility created an unwelcome distraction and reason for concern.

Our first priority was and continues to be helping all of our customers get back to business as usual—reliably, confidently, and securely.  The nearly 7,000 employees of McAfee quickly dedicated themselves to that effort, working literally around the clock and around the world to identify the error, remove the file that caused the problems from our servers, develop and release a corrected file, and provide our customers with hands-on support to repair impacted systems.  The vast majority of affected users were back up and running smoothly within hours, and we are continuing to work diligently until we are sure that every last user node among each and every one of our customers is back in action.  Again we offer our sincere apologies.

As that effort comes to a conclusion, our next and equally important priority is to review our processes to make sure this never happens again. Among other measures, we are implementing additional QA protocols for any releases that directly impact critical system files.  To learn more about the steps McAfee is taking to address these issues, please visit our home page.

McAfee’s business is protecting you, our customers, from threats and harm.  We pride ourselves on our record of doing so, and we sincerely apologize for this incident.  We will work hard to continue earning your full confidence in our company, our products and our brand.



Sincerely,


David DeWalt
President and Chief Executive Officer
McAfee