TM POINT staff kantoi main facebook time kerja

DianKdeja

  

TM Point is too busy playing facebook to serve customer & being extremely rude

Dear all SBM & Head Of TMpoint,

Am again sharing the latest complaint received – based on the customer experience at our TMpoint, this complaint was sent to all the important bodies within the Government and to add ‘pain’ the complainant also enclosed photos to further strengthen the issues.

We are in the midst of investigating (will not ‘jump into conclusion’ yet) BUT importantly I am sharing with all of you, as I always believed ‘ if it may happened to others, chances of happening in your own TMpoint are there.  Extremely, PLEASE IMMEDIATELY DO THE NECESSAY to tidy up your State & TMpoint from the similar virus and let’s hope no more similar cases being reported about us ( TMpoint )

Do monitor from time to time………………..  If you are interested to know which State & TMpoint – buzz me personally.

Share this with all your subordinates in your daily Pep Talk, PLEASE so that they are fully aware, when it comes to customer dissatisfaction, they can go to this level in officiating the complaint.

Regards

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Dear ALL, Despite of the two complaints below (please refer to the mails below if TM is ever concerned about customer satisfaction), I continue to encounter EXTREMELY poor service in TM ……………… I was at the ………….(TMpoint) AGAIN at 1.29pm on 25/8/2010 (Wed) as I did not receive my monthly statements in the last two months. The front desk customer service personnel, ..................(CSR) was being rude and NOT willing to assist as she was too busy playing facebook. She was so engrossed with her facebook that she did not realize that I snapped her photo while she was playing it. She was subsequently stunt when I took the photo of her face. The photos are enclosed for your evidence. As you can see, there are other customers waiting for her to serve. The matter was brought up to the Team Leader Puan……………(TL) I cannot believe a national icon GLC like TM with strategic KPIs set by the government could tolerate such service level. In addition, despite of writing to some the key personnel listed in TM annual report, no one take us seriously!!!!!! I hope our beloved Prime Minister is able to get the RIGHT PEOPLE to behave in an ACCOUNTABLE manner before the RAKYAT lost faith totally..... He has make many progressive changes, unfortunately it is disappointing to see that such basic service is still a challenge. Customer Centricity Perspective KPI "Committed to spend at least 5% of revenue per annum for improvement in quality of customer experience" *Quoted from TM KPI report for 2010-2012 I assumed that the 5% of the revenue is provided for staff to be multitasking by playing facebook and attending to customer at the same time. By the way, I am not just a RAKYAT Malaysia who paid tax but I am also a responsible TM customer who is trying to pay my streamyx bill despite of not receiving my monthly statement. I am not here to break anyone's rice bowl but the company should diligently assign the right people as front-liners as it is extremely disturbed to see that a company can BE RUDE to a customer who is trying to pay the bill.    Disappointed customer, Lee Ching Kuan memang tak patut... kan dah kena

ultra78

TM Point ni jabatan kerajaan kan?

pancutINSIDE

TM Point ni jabatan kerajaan kan?
ultra78 Post at 12-10-2010 20:16

   awat bengong ni, sampai tak tahu nak beza kan jabatan kerajaan dengan private company

ifanonline

bukan private company...semi-gov GLC

FraidyCat

mungkin dia guna khidmat facebook untuk menerangkan servis tm point kepada customer yang add dia sebagai friend (bersangka baik )

dewi_anastasia

lebih mementingkan keseronokan diri sendiri daripada pelanggan..............tanpa pelanggan siapala TM....boikot saja....

pelanggan tula yang bayar duit gaji diorang.....memang teruk sikap sebegini.....tak sekolah agaknya...

ultra78

awat bengong ni, sampai tak tahu nak beza kan jabatan kerajaan dengan private company
pancutINSIDE Post at 12-10-2010 20:19

mugkin kau tak follow thread sebelum ni pasal facebook..

:re:

joeyss

TM Point ni jabatan kerajaan kan?
ultra78 Post at 12/10/2010 08:16 PM

ni nak mengutuk pekerja kerajaan la ni hehehe..

ni daripada wikipedia.. sejarah Telekom Malaysia Berhad



Sejarah

Sebelumnya ia adalah sebuah badan kerajaan, namun Jabatan Telekom Malaysia diperbadankan dan diswastakan pada 12 Oktober 1984 dan ia dikenali sebagai Syarikat Telekom Malaysia Berhad. TM telah disenaraikan dalam Bursa Malaysia pada 9 September 1990.

ultra78

ni nak mengutuk pekerja kerajaan la ni hehehe..

ni daripada wikipedia.. sejarah Telekom Malay ...
joeyss Post at 12-10-2010 20:28

    mungkin kau tak faham maksud sarcasm

tabasco

dia tengah update status tanye ape yang dia perlu buat kat customer ni

courtney_xo

so far yg tm operator jek aku rasa ok..

TAPI yang kat kaunter TM mmg most of hazab sket...
suka cakap kuat2 ala menengking...

cam heran, mcm mana laa diorang ni boleh duk kat kaunter...
muka dahla hazab, perangai pun hazab.... busuk plak tu

hanalisa

aku kadang tatau nak buat apa kat facebook tuh, sebab bukak hari2 kan.. last2 balas2 mesej ngan member opis sendiri jer..

tapi kalau busy giler pun, aku bukak gaks facebook.. sebab nak post status ala-keTENSENan, nak perli2 bos ker..

apapun, you have to know the limit la kan..

B.K

awat bengong ni, sampai tak tahu nak beza kan jabatan kerajaan dengan private company
pancutINSIDE Post at 12-10-2010 20:19

    dia sindir lah,
    motif ko x thu bezakan glc dgn jabatan kerajaan

hart_attack

mcm2 peel....

rendevous

owh, mcm dkt tmpt aku ok je org yg jaga counter TM.... masalah plak dia punya supervisor tu.... tgk dia explain dkt customer ni sampai tengking2.... kesian gak dkt customer tu....

DianKdeja

korang nih nak kutuk agak2 ler..kan time tuh lunch hour pastu bulan posa lak..tak bleh kuar mainler facebook jap ( aku tolon defend akak tm point)

Risma

lantak dia lah nak berFB bagai......... janji keje jalan..... he he

mehacomp_91

No wonder nak tukar plan from 1mbps to 2mbps pun amik sampai 1bulan 2 minggu..
Sebelum raya haritu gi TM point kata nak tukar plan dari 1Mbps ke 2Mbps and diorang kata kena tunggu 2 minggu, sebelum ni guna 512kbps tukar 1mbps amik sehari kalau tak silap. Oleh kerana nak guna gak terpaksa tunggu juga and subscribe Digi Broadband. Lepas 2 minggu datang balik kata kena tunggu 1 bulan, apa kes 1 bulan? Kalau kata nak tukar wire ke apa2 semua tu mengarut la sebab dah berapa tahun guna Streamyx ni. So kami pun tunggu la 1 bulan, agak2 cukup sebulan tgk dapat ke tak. Orang hantar repair komputer pun terpaksa tolak sebab tak dapat siapkan dengan cepat, stupid streamyx...

joeyss

Reply 9# ultra78

ces.. ni pun bentuk sarcasm jugak ke..? macam-macam da
aku rasa la.. tu kawan lama dia.. dia nak add kawan tu dalam FB dia

kiwibenz

**sangka baik dia tgh main FB ngan CEO dia